Return policy

At Upahardekho, we are committed to providing our customers with high-quality products and exceptional service. Please review our return and refund policy outlined below:

1. Return Eligibility:

   - We do not accept returns or exchanges for any reason other than the product being missing or damaged upon receipt. If you receive a damaged or defective product, please contact our customer service team within 2 days of receiving your order to initiate a return or exchange process.

2. Damage or Defects:

   - In the event that you receive a damaged or defective product, please provide clear photographs of the damaged item(s) along with your order number and contact information. Our customer service team will review your claim and provide further instructions on returning the item(s) for a replacement or refund.

3. Missing Items:

   - If any items are missing from your order, please notify us within 2 days of receiving your package. We will investigate the issue and arrange for the missing item(s) to be sent to you as soon as possible, free of charge.

4. Return Process:

   - To initiate a return or exchange due to damage or missing items, please contact our customer service team with your order number and details of the issue. Our team will guide you through the return process and provide any necessary assistance.

5. Refund Policy:

   - Once your return is received and inspected, we will send you an email notification to confirm the status of your refund. If your return is approved, a refund will be processed to the original method of payment within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

6. Non-Returnable Items:

   - Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These items include but are not limited to:

     - Personalized or customized products

     - Perishable goods

     - Digital downloads

     - Gift cards

7. Contact Information:

   - If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team by visiting our contact us page. 

By placing an order with Upahardekho, you agree to comply with our return and refund policy as outlined above. We appreciate your understanding and cooperation in ensuring a smooth shopping experience for all our customers.